RPM Consultants are pleased to announce they were recently awarded the ISO 9001:2015 certification, the internationally renowned standard that ensures products and services meet the needs of customers through an effective quality management system.
A culture of continuous improvement
The accreditation process involved an extensive company-wide audit and review of all processes, company documentation and management information systems over a four-month period.
Other changes included the introduction of an annual customer satisfaction survey, capturing customer feedback and ensuring all products and services were meeting customer expectations and highlight opportunities for improvement.
The ISO audit and review was completed in early 2022, with the final accreditation confirmed at the end of April 2022. RPM Consultants decision to work towards ISO 9001:2015 accreditation shows their commitment to continually improving their products and services.
RPM Consultants Managing Director, Sam Viner said:
‘Listening to our clients and continually improving our energy management consultancy services has always been a key strength of RPM Consultants. By achieving ISO 9001: 2015 accreditation, our customers can be even more assured of the high standards for our products and services and our desire for continual improvement.’
Sam went on to say,
‘The team have worked incredibly hard over these past months to ensure our processes and documentation were ready for the audit.
Our accreditation and commitment to quality management will play a vital part in our business plans for 2022 and beyond.’
About ISO 9001:2015 accreditation
ISO 9001 is the international standard that specifies requirements for a quality management system (QMS). Organisations use the standard to demonstrate their ability to consistently provide products and services that meet customer and regulatory requirements. Full details on the ISO 9001 standard can be found via their website.
About RPM Consultants
Established in 1984, RPM Consultants provides unrivalled expertise to manage and improve energy efficiency for commercial landlords throughout out the UK and for many of the UK’s most iconic landmark buildings. Specialists in working with clients with large mixed property portfolios, we provide a clear customer-focused and data-led consultancy to improve energy efficiency for all stakeholders.
Find out how our services at RPM Consultants can help and support your organisation.